11 Customer Experience Trends for 2016 (The Year of Emotion)
Experience Matters
DECEMBER 15, 2015
In my post last year I named 2015 “ The Year of Employee.” Peter Drucker once said, “ Culture eats strategy for lunch.” We agree and believe that customer experience is a reflection an organization’s culture and operating processes. See the 2015 Temkin Effort Ratings. Customer Journey Designing.
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