Experience Matters

JANUARY 6, 2015

With this post, I’m declaring 2015 “ The Year of the Employee.”. Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Instead, I’ve narrowed down the focus to these 8 key CX trends for 2015: Corporate Culture Conversations.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

SuiteCX

FEBRUARY 7, 2017

Of course this sounds easy but this will require you actually get involved with your customers and do some journey mapping. Of course you want your current analytics team to be contributing so you can maximize what you already know and socialize it across the company. Step 2 – Deliver on the brand promise.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

Of course this sounds easy but this will require you actually get involved with your customers and do some journey mapping. Of course you want your current analytics team to be contributing so you can maximize what you already know and socialize it across the company. Step 2 – Deliver on the brand promise.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

Currency Alliance

JULY 24, 2018

In April 2015, with a remaining balance of about 88,000 points, I received an email from IHG stating that my points were due to expire May 31st that year, so I booked a Holiday Inn Express in London around the 15th of May to keep the account active.

Travel 40

Travel Course Customer Experience Airlines 40

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Grade.us

DECEMBER 10, 2019

Mobile search queries related to " same-day shipping " have grown over 120% since 2015. Here are the ingredients you’ll need to build a powerful brand. Value proposition. Your value proposition gives customers the answer to three questions: where am I, what can I do here and why should I do it? Irresistible offer.

Hotels 30

Hotels Brands Report Sales 30

Grade.us

DECEMBER 1, 2020

Here are the ingredients you’ll need to build a powerful brand. Value proposition. Your value proposition gives customers the answer to three questions: where am I, what can I do here and why should I do it? ” Mobile search queries related to “same-day shipping” have grown over 120% since 2015.

Hotels 49

Hotels Report Social Media Brands 49