ENGAGE.cx

JULY 9, 2015

Retailers must find ways to bridge the gap between offline and digital channels. For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. But do any work together?

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ProProfs Chat

FEBRUARY 13, 2020

Future of Customer Loyalty. How to Build Customer Loyalty. Live Chat & Customer Loyalty. Customer Loyalty Program Statistics. Over half of the surveyed population reported that, if they like a brand, they will rarely purchase something different. billion from 2014 to 2016 alone. million to 3.8

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Kayako

JANUARY 5, 2017

Customers expect top-notch service, with no patience or loyalty for companies that don’t provide it. These are the five ways of providing premium customer support software to meet your customer expectations in 2017: 1. Your customers want to help themselves. Customers expect support to be available 24/7.

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

ProProfs Chat

AUGUST 8, 2019

However as time has passed by, many loyal customers started to give up on the brand. Areas Where McDonald’s Service Failed Customers’ Expectations. There are exactly three areas where customers felt disappointed with the services provided by the brand. Inspirational Customer Service Stories. customers’ wishes.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Comm100

OCTOBER 11, 2017

Should your agents have to call a customer to help with a more complicated issue, a social media support team member will have all the resources needed to reach out to that customer, instead of making them call you. Get Faster, More Convenient Support to Customers. Better Customer Retention. 30% Customer Care.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Gartner reported in June 2016, “B2B organic growth remains elusive.” .

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Comm100

FEBRUARY 16, 2018

Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%). As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.”

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102