Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. These findings correspond with another recent survey from CEB that says 57.7%

Self Service 40

Self Service Wireless Customer Service CRM 40

Magellan Solutions

MARCH 3, 2021

In 2014, 70% of India’s voice-based services transferred in the Philippines. Sectors where CRM is a core service include: BFSI. For CRM, there is a clear spike in the use of Artificial Intelligence (AI), chatbots and deep learning. Gamification. Even dubbed as the World’s Call Center Capital. Government. 3D animation.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Salesforce. 4.4 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SurveySensum

JULY 14, 2020

He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. He helps employees in engaging customers through a personal connection.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132