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What’s Your Mobilization Strategy?

Alliance by IFS

In Frost & Sullivan’s 2014 Mobile Enterprise Applications Survey , 78% of current mobile field service management solution users said that the technology had improved field service response times, while 76% cited enhanced customer engagement.

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7 Questions to Ask Your Customer Support Vendor

GlowTouch

Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product. In fact, security breaches have increased by an astounding 67% since 2014. A certified Woman-Owned Business and six-time Inc.

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Time Inc. Acquires MySpace: It’s All A bout the Customer Data

Natalie Petouhof

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. I’ve written return on investment models for the value of human capital.

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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

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