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Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

BlueOcean

Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Bring it.”

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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center!

BlueOcean

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

As another 2020 live chat customer writes: “Comm100 is easily customizable and satisfies all of our needs for a customer-facing communication solution. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].