CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And you’re not alone in feeling that way.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Vonage

JANUARY 3, 2017

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. While the cost of bad service might seem huge, it’s actually 1.2

Social Media 136

Social Media Customer Service How To Poor Customer Service 136

ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. As the blog developed and included more stories of complaints gaining redress and consumer advice, Tesco appeared more and more often. On 12 July 2012, Helen Dewdney, The Complaining Cow, wrote only hersecond blog post.

Case Study 60

Case Study Consumers Study Social Media 60

Kayako

MARCH 14, 2022

It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. In today’s world, customers expect more personalization and almost instant solutions. Putting customers on hold is risky business.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

CX Journey

SEPTEMBER 19, 2014

It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" businesses every year due to poor customer service. Source: Genesys Businesses lose $289 each year for every customer who leaves due to poor service.

Customer Centricity 160

Customer Centricity Poor Customer Service Metrics Customer Focused 160