Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Survicate

MAY 16, 2019

To know if you’re on the right track to provide the best Customer experience, it is crucial to measure your efforts and optimize your performance. Net Promoter Score®. One of the most important metrics regarding measuring your efforts for Customer service is Net Promoter Score. Why measure NPS?

Customer Satisfaction 79

Customer Satisfaction Metrics Effort Score Net Promoter Score 79

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

SurveySparrow

FEBRUARY 18, 2024

Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. Nicereply : For Advanced CX Metrics Source: nicereply.com Nicereply was founded in 2012 as a customer experience platform. That’s not it. Rating G2 4.8/5 5 Capterra 4.5/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

C3Centricity

OCTOBER 7, 2020

It requires energy and effort to sit with those seemingly opposite things that all seem true.” It’s not only the great product or service that generates loyalty but the implicit message that “you matter to us!” This is what the infamous NPS score supposedly does. 1 Make Customers Delighted!

Marketing 194

Marketing NPS Net Promoter Score Effort Score 194

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

MARCH 2, 2024

Intuitive Interface CX Module Templates CSAT, NPS Mobile First Surveys Insert Images & Videos Conditional Logic Analytics Limited Payment Gateway PCI, HIPAA, GDPR, and WCAG 2.1 It was founded in 2012 by David Okuniev and Robert Muñoz, two web designers who shared the same view. What is Typeform ?

Comparison 52

Comparison Analytics NPS Abandon Rate 52