How AI is Transforming the Customer Experience
Ecrion
MAY 17, 2019
Today’s support leaders are empowering associates with AI tools to transform the client journey. In 2012, Forrester reported that only 67% of people 1 used online FAQ guides. When you can achieve this, you’ll earn their loyalty alongside their dollars. In 2015, that number jumped to 81% and continues to rise.
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