2012 Customer Focused Customer Service Customer Service Training 
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. So turn that frown upside down, and turn bad news into a good customer experience! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
JANUARY 25, 2017
The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. That’s what great customer-focused companies do! One billion dollars!
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ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!
ShepHyken
NOVEMBER 28, 2022
Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.
SurveySensum
JULY 14, 2020
Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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