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3 Psychological Triggers to Prevent in Retail Customer Service ?

Customers That Stick

Do our customers have hot buttons? When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. » Related Stories Are Customer Service Jobs Good?

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Brooklinen’s Winning Formula for Customer Service Training and Performance Management

Stella Connect

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.

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Being the Bearer of Bad News

ShepHyken

The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. So turn that frown upside down, and turn bad news into a good customer experience! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Service with a Smile

Ann Michaels and Associates

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

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Dollar Shave Club Teaches a Valuable Customer Service Lesson

ShepHyken

The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. One billion dollars! For information contact or www.hyken.com.

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How to Turn Social Media Customer Service into a Marketing Strategy

ShepHyken

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

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5 Top Customer Service Articles of the Week 11-28-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.