Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 44

Customer Service Customer Service Representative CRM Exercises 44

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. We also need to develop levels of trust for our customer service representatives. Give you employees the leeway and trust that they will make the right decision to ensure a positive customer experience.

Customer Service 41

Customer Service Customer Service Representative Culture Airlines 41

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Watch criticism, review feedback, and pay attention to marketing successes and failures.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

SEPTEMBER 27, 2010

Service Untitled The blog about customer service and the customer service experience. It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.

Call Center 44

Call Center Exercises Customer Satisfaction Customer Service Representative 44

Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. The fine line between creativity and communication makes the message memorable.

Customer Service 41

Customer Service Entertainment Culture Exercises 41

Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Ranting only raises your blood pressure, but biting your proverbial tongue, and adjusting your attitude, gratitude, and patience can make the difference in an otherwise very unsatisfactory customer experience.

Poor Customer Service 45

Poor Customer Service Hotels Travel Course 45

Service Untitled

JUNE 8, 2010

Service Untitled The blog about customer service and the customer service experience. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. You can buy it here.

Customer Expectations 41

Customer Expectations Entertainment Exercises Customer Service Representative 41