Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

AskNicely

AUGUST 17, 2018

This creates an emotional bond between the customer and your brand. Emotional bonds create lasting relationships for growth and customer retention. Obsession expressed through actioning customer feedback. It used to be that companies set up focus groups to try to capture the voice of the customer (VoC).

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Beyond Philosophy

NOVEMBER 10, 2014

In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

GetFeedback

DECEMBER 27, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. Long story short, if you’re sending email surveys to customers, you need to assume they’re opening them on their phones.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

Confirmit

OCTOBER 30, 2018

Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 Customer retention now exceeds 90%. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., ” Voice of the Customer Company Case Studies.

Return on Investment 40

Return on Investment Insurance Net Promoter Score Policies 40

ijgolding

FEBRUARY 26, 2019

Guy Letts led customer service at a FTSE 100 company before founding CustomerSure in 2010. Hundreds of medium to large companies now rely on CustomerSure’s award winning customer experience software to measure and improve customer satisfaction and retention. My book, ‘Customer What?

Feedback 214

Feedback Financial Company Customer Journeys 214

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52