2010 Customer Retention Net Promoter Score Wait Times 
Retently
MARCH 23, 2023
You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.
NobelBiz
FEBRUARY 22, 2023
This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization.
NobelBiz
FEBRUARY 22, 2023
This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization.
Expert insights. Personalized for you.
102 
Let's personalize your content