ShepHyken

APRIL 30, 2024

In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. It’s important to remember that simple does not always mean easy. You can have a very complicated and highly technical product.

Entertainment 95

Entertainment Sports Financial ROI 95

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. Strategic Impact Journey Mapping : motivate long-lasting engagement and gains by learning how to facilitate workshops that focus on Absorb-Adopt-Apply-Account. Applaud: how you celebrate CX progress inspires and rewards all of the above.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Gainsight

DECEMBER 6, 2018

It’s a tale as old as time—well, as old as, like, 2009 maybe. We recently co-hosted a workshop for about 20 CS leaders alongside our client, Splunk. Take a look at this ROI slide. Customer Success was the new business buzzword, except it wasn’t a passing fad. Customer Support to Customer Success at Splunk.

Customer Success 45

Customer Success How To Effort Score ROI 45

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132