Magellan Solutions

SEPTEMBER 6, 2015

In 2009, when most of the world’s economies was staggering from the crisis, the United States invested $1.4 Since 2009, EU businesses have been well established in the BPO industry from $350 million to $1 billion in 2012. The Philippines’ linkage with the United States has been dynamic, robust and imperative.

Call Center 40

Call Center Industry Culture Banking 40

Gainsight

DECEMBER 6, 2018

It’s a tale as old as time—well, as old as, like, 2009 maybe. We recently co-hosted a workshop for about 20 CS leaders alongside our client, Splunk. Customer Success was the new business buzzword, except it wasn’t a passing fad. It was starting to gain real traction in companies like Salesforce and Workday.

Customer Success 45

Customer Success How To Effort Score ROI 45

ShepHyken

MAY 1, 2023

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

Qualtrics

JUNE 6, 2019

Donald Miller – Miller is the CEO at StoryBrand and he helps companies clarify their message so customers engage through online courses and in-person workshops. Follow Diana for marketing leadership insights. ( @DianaMOBrien ). Follow Seth for his insightful business blog. ( @ThisIsSethsBlog ).

Brands 33

Brands Leadership Consulting Travel 33

SmartKarrot

FEBRUARY 15, 2022

Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. Adrian Swinscoe. Annette Franz. Martin Hill.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Talkdesk

MAY 23, 2019

But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. I needed to develop a reputation and a footprint, almost the ability to develop trust at a distance. So I’m like, living the dream man.

Customer Experience 8

Customer Experience Groups Customer Experience Professionals Training 8

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132