Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Waypoint Group
JANUARY 14, 2015
In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”
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Comm100
NOVEMBER 13, 2022
As with chatbots, introducing omnichannel support presents opportunities to improve the agent experience. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Loom, designed to circumvent meetings by allowing users to record and send video messages and presentations for later viewing. But this situation didn’t just come about during the pandemic.
SurveySensum
JULY 14, 2020
All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.
Grade.us
JUNE 2, 2020
Looking for a simple data analysis dashboard you can use to present agency-branded data to your clients? Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores. AuthorityLabs gives you everything you need.
SmartKarrot
JANUARY 18, 2022
The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The company is presently working on incubation cells, gaming certificates, and setting up a variety of gaming cafes. Found in 2009 by Harishankaran Karunanidhi and Vivek Ravisankar, Hackerrank is a corporate company that offers a tech-hiring solution.
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