Comm100
FEBRUARY 1, 2023
Better engagement and student recruitment Another key way that live chat benefits higher education is in engagement and student recruitment efforts. This is significant for recruitment efforts focused on international students, as it again lowers the barrier to communication between potential students and a school.
Comm100
NOVEMBER 27, 2017
That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The video, which caused national disgust, showed the pair farting on salami, putting cheese up their nose – then using those ingredients to prepare the food. Source: YouTube.
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Waypoint Group
JANUARY 14, 2015
In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. So, what does it mean?
Beyond Philosophy
SEPTEMBER 13, 2016
Many now know the story of Canadian musician Dave Carroll, whose music video, “United Breaks Guitars”, has been viewed millions of times on YouTube. Studies indicate that many companies are now using social media in their communication efforts; however, most lack a consistent mechanism to measure the effect of their programs.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Loom, designed to circumvent meetings by allowing users to record and send video messages and presentations for later viewing. But this situation didn’t just come about during the pandemic.
SmartKarrot
JANUARY 18, 2022
It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. Hippo Video. Founded by Karthi Mariappan S in 2016, Hippo Video is a CMS SaaS Company that serves as a distribution platform that creates and distributes personalized videos.
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