CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. You got to be a service leader. About the Author.

Culture 52

Culture Customer Service How To Guidelines 52

CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!

Self Service 52

Self Service Customer Experience Gamification Analytics 52

ShepHyken

JANUARY 5, 2018

For businesses, a study from McKinsey customer experience survey showed that when companies provide a low effort experience throughout the entire customer journey saw 10-15% increases in revenue and a 20% in customer satisfaction. The takeaway. Ford Blakely is the founder and CEO of Zingle.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Focusing on strategy. Other customer service managers (typically those in larger companies) spend most of their day working on big initiatives and customer service strategy.

Policies 40

Policies Exercises Travel Customer Service 40