Remove 2009 Remove Customer Satisfaction Remove Customer Service Strategies Remove Poor Customer Service
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Guest Blog: Instant Customer Service – Just Add Text Message

ShepHyken

Of course, getting new customers is just as important, but it’s useless if your customer service experience is suboptimal. According to Forbes , Businesses are losing $62 billion per year through poor customer service. When customers are angry, they tell the world about it. The takeaway.