CX Journey

JANUARY 11, 2018

The Missing Link in Today’s Omnichannel Customer Service Strategy Consumers don’t care about channels; they demand a fast and effortless customer service experience no matter which channel they use. He did - and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.

Omni-Channel 145

Omni-Channel Communication Social Media Hotels 145

C3Centricity

JULY 30, 2018

However, in recent years, there has been a lot of talk about the importance of employees, some even suggesting that they are more important than customers! I discussed this in detail in a post a couple of months ago, called ” Customers Care About Products & Value, Not Employees.

Strategy 120

Strategy Marketing How To Customer Centricity 120

CSM Magazine

DECEMBER 12, 2019

Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. It’s also a 50% increase from 2009’s record low of $4.06 trillion spent in 2007. over last year.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

Stella Connect

JANUARY 25, 2018

You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. A recent study about the shopping habits of 46,000 customers of a major U.S. What is your brand’s customer service ideal?

Self Service 40

Self Service Trends Customer Service Contact Center 40

Grade.us

JUNE 2, 2020

The company serves industries, including healthcare, hospitality, retail, automotive, restaurants, and property management. Reports list approximately 750 enterprise customers, including Banner Health, BMW, Ford Motor Company, Hertz, General Motors, Sutter Health, and US Bank. Website Yotpo is a retail marketing platform.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132