Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
As a result, consumers carry higher expectations for customer service than ever before – and they will vote with their feet when these demands are not met. When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” in 2022 and 5.4%
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