Customer Alignment
MARCH 2, 2018
The average tenure also lengthened from 23 months in 2009 to 34.5 Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap.
Gainsight
OCTOBER 23, 2019
If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. As co-founders of Hugo —a Connected Meeting Notes software—we have found ourselves deep in the customer success software world.
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Qualtrics
AUGUST 7, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. This is Ali’s “Why Qualtrics” story.
CX University
OCTOBER 19, 2017
The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. Implement quality assurance standard and methodologies: These should work with your sector and connect with leadership KPI’s.
SurveySensum
JULY 14, 2020
He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. He helps employees in engaging customers through a personal connection.
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