CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. Four Employee Engagement Strategies that Deliver Competitive Advantage. 1, (Spring 2009): 54-58. Trahant, Bill.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Clarivate

OCTOBER 5, 2023

A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. The importance of IP is elevated during a downturn as companies seek to bolster their revenue and gain competitive advantage.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Kustomer

JANUARY 20, 2022

They demonstrate disloyal behaviors and I think that to create a real, sustainable, competitive advantage, you just can’t rely on satisfying customers. And then when I started my firm in 2009, was how do you get people to open their eyes to the idea that a great customer experience does not have some soft, intangible ROI?

How To 143

How To ROI Study Customers 143

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. He helps employees in engaging customers through a personal connection.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132