ShepHyken

APRIL 30, 2024

My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience. As important as convenience is to the customer experience, there is more to “de-complicating” the overall experience. They’ve complicated their message.

Entertainment 93

Entertainment Sports Financial ROI 93

CSM Magazine

FEBRUARY 7, 2023

This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. He built his company to become the most trusted and well-liked brand.

Culture 52

Culture Customer Service How To Guidelines 52

ShepHyken

JANUARY 5, 2018

Customer service agents often have to deal with already angry customers and different types of issues, so having knowledge about how to properly respond to those scenarios is extremely important to customer service and your brand as a whole. Ford Blakely is the founder and CEO of Zingle.

Customer Service 81

Customer Service Poor Customer Service Multi-Channel Study 81

CX Journey

JANUARY 11, 2018

Today’s savvy consumers have a variety of options when it comes to engaging with your brand. From desktop and laptop computers to tablets and smartphones and even brick and mortar stores, the customer journey is more complicated than ever. Customers get better experiences, while businesses acquire and retain more customers.

Omni-Channel 145

Omni-Channel Communication Social Media Hotels 145