CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. That’s why it’s good practice to reassess your training techniques.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

MARCH 13, 2020

By providing your customers with a multiple-choice approach to renewal and win-back and a clear path to completing the customer journey, which is supported by rich content, customer service managers can deliver a customer experience that is consistent with both their organization’s commercial goals and brand values. Conclusion.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ClearAction

FEBRUARY 7, 2016

Customer Experience Management Improves Brand Value article. 76% of companies motivate employees to treat customers fairly; 62% provide the right tools and training to earn customers’ trust; 42% agree that they can do what is right despite the pressure to make current-period financial numbers.(1). Employee Engagement.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan.

Strategy 59

Strategy Social Media Airlines Software 59

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. The GIF site was trained using just 48 of the most popular memes and 20,000 captions per meme. This will increase your brand value, more people will start valuing you and so on. The site has taken off big time.

Entertainment 64

Entertainment Video Culture Brands 64