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What Elephants and Customer Experiences Have in Common

CSM Magazine

We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. Stay true to your brand values. Unleash the chatbot!

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Customer Experience Articles

ClearAction

Customer Experience Management Improves Brand Value article. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group.

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5 Ways to Apply AI and Win Back Business

CSM Magazine

By providing your customers with a multiple-choice approach to renewal and win-back and a clear path to completing the customer journey, which is supported by rich content, customer service managers can deliver a customer experience that is consistent with both their organization’s commercial goals and brand values.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan.

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Your Customer Experience is Superficial unless you have the “Q”

CX University

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

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10 Best Gif sites to get Great Memes in 2020

SurveySparrow

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. When people realize that your account shares a lot of funny memes, people will follow your brand even when they realize that they have never heard about your brand before.