ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. Performance Management Tools Increase ROI article. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. Customer Experience Articles.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

CSM Magazine

MARCH 13, 2020

Using SMS, linked to its quote bot provides contact center advisers with the additional capacity and tools to contact customers at renewal time and answer their queries: building brand loyalty and increasing lifetime value. As an example, AA Ireland has customers that have several policies renewing at different times.

Self Service 64

Self Service Chatbots Contact Center Policies 64

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Social media analytics Leverage social media analytics tools to track mentions, engagement rates, and sentiment trends surrounding your brand.

Strategy 58

Strategy Social Media Airlines Software 58

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. We tried to generate a few memes using the tool, but most of them didn’t make sense. There are a lot of tools using which you can get the template for your memes. The site has taken off big time.

Entertainment 64

Entertainment Video Culture Brands 64