CSM Magazine

MARCH 13, 2020

A win-back bot, used in combination with other chatbots such as a quote bot, and loyalty bot, can help to retain customers who are nearing the end of their contract and are at risk of switching to a competitor and can even help to entice back customers who’ve already left.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Loyalty is Not Just for Customers article. Customer Experience Management Improves Brand Value article. Performance Management Tools Increase ROI article. Customer Experience Articles. Customer experience articles.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Social media analytics Leverage social media analytics tools to track mentions, engagement rates, and sentiment trends surrounding your brand.

Strategy 57

Strategy Social Media Airlines Software 57