CSM Magazine

MARCH 13, 2020

Using SMS, linked to its quote bot provides contact center advisers with the additional capacity and tools to contact customers at renewal time and answer their queries: building brand loyalty and increasing lifetime value. As an example, AA Ireland has customers that have several policies renewing at different times.

Self Service 64

Self Service Chatbots Contact Center Policies 64

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Poor communication Things can fall apart if you don’t communicate clearly. A company’s reputation is shaped by public opinion.

Strategy 57

Strategy Social Media Airlines Software 57

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SurveySparrow

JUNE 9, 2020

While having breakfast, Alex Chung and Jace Cooke had an idea for a business when they were thinking about rising trends in visual communication. Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. We tried to generate a few memes using the tool, but most of them didn’t make sense.

Entertainment 64

Entertainment Video Culture Brands 64