2009 Analytics Net Promoter Score Presentation 
Waypoint Group
JANUARY 14, 2015
In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”
SurveySensum
JULY 14, 2020
All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.
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West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. A knowledge management system that uses text analytics and natural language processing (NLP) to surface accurate answers quickly. Data analytics to drive more equitable decision-making.
Grade.us
JUNE 2, 2020
Online reviews and reputation management Review widgets and plugins Review listings monitoring (multi-location) Auto review request campaigns White-labeled agency plugins, widgets, and API White-labeled content for agencies Analytics, performance, and trends reporting Track clicks, clickthroughs, and conversions. Net promoter scores.
SmartKarrot
JANUARY 18, 2022
The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The company is presently working on incubation cells, gaming certificates, and setting up a variety of gaming cafes. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO).
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