Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

Customer relationships 52

Customer relationships Consumers Marketing Social Media 52

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Customers have come to expect support wherever they are online and using any device, and organizations have needed to expand their digital reach to keep up. in 2021. .

Tools 189

Tools Customer Service Tips Omni-Channel 189

C Space

JANUARY 18, 2021

Here are the five brands to watch to watch in 2021. Customer benchmark: #1 in Logistics; #27 Overall. In this context, customer / driver interactions became a social and emotional touchpoint. From this, we have identified the six levers that help companies form strong emotional connections with their customers.

Engagement 116

Engagement Apparel Financial Automotive 116

Comm100

NOVEMBER 13, 2022

When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support refers to companies interacting with customers through multiple channels with each channel managed in its own platform. Speed and efficiency.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

Company 11

Company e-support Customer Journeys CRM 11