2008 2016 Customer Success Sales 
Team Support
JANUARY 9, 2024
Over time, as internet technology advanced and online communication became more sophisticated, live chat evolved to be integrated into various websites for purposes beyond customer support, including sales, lead generation, and general communication. This period also saw the adoption of customer support ticketing systems.
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.
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CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.
Retently
OCTOBER 19, 2018
But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Aimee Lucas.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Aimee Lucas.
Gainsight
JUNE 18, 2020
Today, I’m chatting with Doug Hooton , Vice President of Customer Success at OneCause , a SaaS solution that helps nonprofit organizations engage donors and raise more money for their missions. Doug knows what it takes to respond to industry disruption—and how to emerge better positioned for success than ever.
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