Michel Falcon Experience
OCTOBER 10, 2014
. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I recognized that the companies we admire have made a premeditated effort to put their customers at the core of their business. How are you onboarding your newest employees? “It’s all about the people.”
Russel Lolacher
OCTOBER 24, 2022
In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
FEBRUARY 20, 2018
less than a decade after its inception in 2007. From there, on an ongoing basis, the QA team monitors agents’ Stella Connect ratings and feedback; in the event of a low score or customer complaint, QA leaders listen to the calls in question and either inform supervisors of the need for micro-coaching or approach agents directly.
Stella Connect
FEBRUARY 20, 2018
less than a decade after its inception in 2007. From there, on an ongoing basis, the QA team monitors agents’ Stella Connect ratings and feedback; in the event of a low score or customer complaint, QA leaders listen to the calls in question and either inform supervisors of the need for micro-coaching or approach agents directly.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
Customer Guru
JANUARY 3, 2018
With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. The metric Net Promoter Score triggers and manages a lot of functions for us.
Expert insights. Personalized for you.
143 
Let's personalize your content