Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

CX Journey

JANUARY 8, 2016

Of course, the boat had since moved, but the sword itself had not. I make the connection vis-à-vis benchmarking your voice of the customer metrics, e.g., NPS, customer effort score, satisfaction, and loyalty. Don't focus on the number or the score. He then said aloud, “This is where my sword dropped in the water.”

Effort Score 80

Effort Score Metrics NPS Comparison 80

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix. Image credit: TommL ).

Social Media 154

Social Media Case Study Financial Banking 154

CX Workout - Ideas Blog

DECEMBER 22, 2020

Academic research has shown that evoking gratitude across customers or buyers leads to valuable behavioral outcomes such as positive word of mouth or recommendation (Soscia, 2007) and increased purchase intentions (Palmatier et al., This was then followed up by asking NPS for both brands. Eggert et al.,

NPS 52

NPS Financial Survey Effort Score 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Amity

FEBRUARY 10, 2017

At Oracle Marketing Cloud we’ve undergone an effort to integrate various technologies into a single platform that enables our customers to accelerate and optimize the way they find and nurture prospects in a more personalized, targeted, and automated way. And they need to be able to quantifiably prove their efforts affect bottom line.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

ChurnZero

MARCH 27, 2020

Clippy met his demise in 2007 after he was officially fired (we’ll say early retirement). Example : Show the “Don’t Forget About This Feature” walkthrough after a user has been with you for three months or more, logged in five times, and has given you an NPS score of six or above. His famous last words? Would you like help?”

Tips 52

Tips Self Service Effort Score Customer Success 52