2006 Feedback Net Promoter Score System 
CSM Magazine
OCTOBER 25, 2022
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. They’re a great example of a customer feedback process done right”. About CustomerSure.
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. The Origins Of Net Promoter Score. Brian wanted to put closed-loop systems in place.
SurveyGizmo
JANUARY 28, 2020
Companies can now respond immediately and individually to customer feedback. – SurveyGizmo launched its Activated NPS Solution today, making it easy to respond to Net Promoter Score (NPS) feedback immediately and directly to drive higher customer engagement. January 29, 2020 07:00 AM Eastern Standard Time.
Daniel Group
AUGUST 19, 2020
The company began its first CX improvement efforts in 2006, and these have been ongoing. The company’s Net Promoter Score (NPS) improved to almost 84% in 2019. Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Is it Working?
CSM Magazine
NOVEMBER 6, 2016
This enables vast amounts of customer feedback to be segmented near real-time, allowing Chief Customer Officers to have their fingers on the pulse and quickly identify when things are going wrong. The fact that we are now seeing such appointments is another sign that things are improving, but they are far and few between. About the Author.
Horizon CX
DECEMBER 27, 2019
The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. The Standard Net Promoter Score Question [an 11-point scale question]. In that sense, the Net Promoter System has a distinct role within the CX ecosystem.
Expert insights. Personalized for you.
52 
Let's personalize your content