BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

GlowTouch

AUGUST 27, 2021

And as citizens, we want to actively support the work being done by our local and national governments,” said VaxAll Initiative Founder Raj Hajela. About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the same.

Financial 51

Financial Contact Center Call Recording Communication 51

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. Increased financial product governance. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. The main goals of the MiFID II are: Customer protection.

Financial 46

Financial Government Banking Policies 46

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Avaya

NOVEMBER 3, 2016

Today, many Avaya customers—including a large swath of the globe’s most notable organizations in industries ranging from financial services, to healthcare, to government, and many small and medium businesses—process their mission-critical workloads using a combination of premise-based solutions and both public and private cloud-served applications.

Resources 40

Resources Healthcare Contact Center Government 40