The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. She told the House of Commons that “consumer safety is a priority for the Government”.

Whirlpool gets proactive about recalls – At last!

Helen Dewdney

750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. Whirlpool recalls faulty tumble dryers.

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Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

That’s an industry and government definition; to us they are part of our valued customer base. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.

Company-Wide Commitment Is Needed to Lead Customer Service Innovation

CSM Magazine

We have committed to becoming a ‘Disability Confident’ employer, under a UK Government scheme which encourages employers to hire and retain disabled people or those with long-term health issues as members of their workforce.

Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. Service Untitled The blog about customer service and the customer service experience.

MiFID II: What Do You Need to Know?


An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. Increased financial product governance. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting.

LoyaltyPlus’ refined AgriBonus helps SA’s agriculture flourish


In 1998 leading CRM software manufacturer LoyaltyPlus was approached to introduce a loyalty programme to encourage commercial farmers in South Africa to continue their membership with not-for-profit producers’ organisations, formally traditional agricultural boards that had changed their structure in accordance with new government legislation in 1994. AgriBonus became fully self-sustainable in 2002 and generated an annual profit from 2004.

A Closer Look at MiFID II Recording Requirements


This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders.

Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud


Avaya circa 2004 maybe? In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues using the best technology and approach.” Linthicum called this the “pragmatic hybrid cloud.”

Patient Feedback: A Strategic Guide


“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. The site offers highly comprehensive comparisons of healthcare providers based on data from federal and state government agencies and multiple third-party sources.

Everything a student needs to know about complaints to colleges and universities

Helen Dewdney

Publicly funded universities, and those colleges ‘designated’ for student loans funding for individual courses are subject to increasingly rigorous scrutiny by the government funding agency HEFCE. A guest post by Ian Valentine.