New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

CSM Magazine

With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus , discusses how call centers can navigate the options to ensure both PCI DSS compliance and the best possible customer experience. The view from the contact center.

CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.

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MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting.

A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders.

Cherwell Selects Talkdesk to Support their Mission of a Smarter Customer Service

Talkdesk

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. Call Center

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

My background was call centers and phone-based customer contact and I was one of a small team of people working with clients like AT&T, FedEx, IBM to improve their phone-based customer services. I started EarlyBridge in 2004.

Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g.,

Client Interview Series: Ding Yi at Ant Financial

COPC

We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g.,

Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

Avaya

Back in the day, to create either a contact center that followed the sun or a single enterprise communications solution that served the needs of a worldwide workface, expensive dedicated circuits were required. Avaya circa 2004 maybe?

Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

They began to fill large rooms with call center agents who spent their time answering incoming calls and helping their customers. The 80s introduced toll-free numbers, and during the 90s, call centers become essential for customer service. The world’s changing faster than ever.

Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

So that’s our contact center here in Henderson, Nevada. And I started in the company as a temp worker in 2004. It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started. I’ve been in the call center the whole time I’ve been here which and it’s almost eight years now. All of our contact channels have people working on them 24/7. It’s all about contact volume.