Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Financial 51

Financial Contact Center Call Recording Communication 51

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Ad hoc changes were made by individual countries to address issues that resulted from the crisis. Barclays’ fines totaled £2.45

Financial 46

Financial Government Banking Policies 46

COPC

SEPTEMBER 5, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Financial 40

Financial Analysis System Innovation 40

CSM Magazine

DECEMBER 12, 2019

Whether buying goods online or paying bills over the phone, they happily relay accounts and credit card details to a contact center agent without a second thought, trusting that the company that they are dealing with will manage their card data securely. The view from the contact center. But how secure are they?

Contact Center 52

Contact Center Call Center Call Recording Report 52

COPC

SEPTEMBER 3, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Financial 40

Financial Self Service System Customer Satisfaction 40

LiveChat

JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. That’s about 10 years. Next was live chat.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

Service Untitled

JANUARY 23, 2012

So that’s our contact center here in Henderson, Nevada. And I started in the company as a temp worker in 2004. It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started.

Call Center 48

Call Center Training Culture Leadership 48

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Avaya

NOVEMBER 3, 2016

Back in the day, to create either a contact center that followed the sun or a single enterprise communications solution that served the needs of a worldwide workface, expensive dedicated circuits were required. Avaya circa 2004 maybe? Your Path, Your Pace, Your Choice , where have I heard that before?

Resources 40

Resources Healthcare Contact Center Government 40