CSM Magazine

MARCH 24, 2022

When an appliance, device or system requires at-home service or repair, customers are usually connected with an original equipment manufacturer (OEM) who will leverage a contracted workforce to carry out these services. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. She has served clients as an independent consulting partner since 2004. Bruce Temkin. Denise went on to head Sony Electronic Inc.’s

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. She has served clients as an independent consulting partner since 2004. Bruce Temkin. Denise went on to head Sony Electronic Inc.’s

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Grade.us

MAY 18, 2021

But efforts of this kind can only deliver so much competitive advantage because a) Google tells you what to do, and b) everyone does it (or could/should). When I first started doing review generation for clients, it was a killer SEO tactic. In those days—the “aughts,” sigh—I had a handful of SEO clients who were spine surgeons.

Competitive Advantage 44

Competitive Advantage Marketing Social Media Course 44

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. But potential partner businesses are becoming more digitally connected.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Feedbackly

SEPTEMBER 26, 2018

Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. For good reason too. And companies are taking note.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56