Storyminers
JULY 1, 2020
Listen to Mike tell his story of how he discovered a way to improve the customer experience by using the fine art of acting in a whole new way. Mike’s entrepreneurial skills served him well as IBM’s eVisionary for Global Services where he started three consulting practices, the last one in customer experience design.
Michelli Experience
MAY 8, 2018
Redesigning Process Improvement in the Age of AI & the Customer. But What About the Customer? For me (as a customer experience designer) the end goal of all process improvement (whether that improvement is driven by standardization, automation, or adaptivity) is to do more that will increase efficiency.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
MARCH 26, 2018
Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). The customer satisfaction needles are changing direction. How We Reinvented Our Own CX. We’re the experts,” I thought to myself. Is it working?
Beyond Philosophy
SEPTEMBER 19, 2019
In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. .
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.
Expert insights. Personalized for you.
162 
Let's personalize your content