2002 CRM Customer Experience Design Customers 
Storyminers
MARCH 26, 2018
Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). We’ve implemented many of the ideas from the story of our future-state experience. The customer satisfaction needles are changing direction.
Beyond Philosophy
SEPTEMBER 19, 2019
In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. .
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