Storyminers

JULY 1, 2020

Listen to Mike tell his story of how he discovered a way to improve the customer experience by using the fine art of acting in a whole new way. Mike’s entrepreneurial skills served him well as IBM’s eVisionary for Global Services where he started three consulting practices, the last one in customer experience design.

Travel 162

Travel Banking Customer Experience Design Measurement 162

Michelli Experience

MAY 8, 2018

Redesigning Process Improvement in the Age of AI & the Customer. In fact, leading organizations have been able to bring to market individualized products and services (as opposed to the mass-produced goods of the past), as well as deliver profitable outcomes. But What About the Customer? Nimble, Effective, Customer Value.

Competitive Advantage 100

Competitive Advantage Customers Technology Data 100

Beyond Philosophy

SEPTEMBER 19, 2019

In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. .

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. It’s a way to align a lot of different operations and processes into a pleasant experience for customers.

Data 9

Data Customer Journeys Consulting Course 9