GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. As a contact center outsourcing provider, our mindset is one of ensuring outcomes. Customers will abandon a purchase if they’re having a bad experience; at the same time, they’re willing to spend more if they get great service.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

AUGUST 26, 2020

The question is, what’s the best way to keep your average wait time down to reasonable levels? Finally, you’d have to manage and maintain your in-house agents. They can grow the team to keep up with increasing demand and keep wait times within your pre-defined parameters. What’s the bottom line?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

For instance, an in-house solution allows for closer management of day to day support processes, and some small businesses don’t really need an expanded workforce to handle customer issues. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Teaching and learning ‘verbal charisma’ can be a challenging task—for agents and managers! The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Be Clear and Concise About Wait Times. Avoid Acting Robotic.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 17, 2019

If we dive deeper, email has a long turnaround time, which may involve several correspondences. The phone channel provides additional challenges, like finding a company’s phone number, being subjected to an interactive voice response (IVR) system, long wait times, putting up with script reading, and longer overall interaction times.

ROI 73

ROI Company Multi-Channel Return on Investment 73