Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.

Interaction 62

Interaction Technology Customer Service Contact Center 62

GlowTouch

SEPTEMBER 22, 2020

It’s not the preferred means of time management but making that group whole again is vital for two reasons: 1) failure to do so creates an organization’s most vocal critics and 2) success in doing so can often make those customers into your champions. Keep Raising the Bar. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

Reputable outsourced customer support vendors understand the importance of meeting (and even exceeding) customer expectations. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

Natalie Petouhof

JULY 26, 2016

And at the same time customer’s flow-oriented brains simply aren’t wired to deal with poor digital experience interactions. Science has shown the business need for great customer experiences is a fact, not a myth. And it can be tempting to label customers picky and impatient. Pashler, Harold Psychological Bulletin, Vol.

Handbook 40

Handbook Customer Experience Resources Customers 40

GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Use Canned Messages Responsibly.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Kustomer

OCTOBER 28, 2022

In the diagram above, we have the typical multichannel model of customer engagement, where the customer reaches out through the channels of their choice. Each individual engagement becomes a “ticket” or “case” within the contact center, with different customer support agents tackling each issue.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105