GlowTouch

FEBRUARY 18, 2022

Honorees provide the full spectrum of outsourcing services, from technology and contact center services to real estate, capital asset management, and logistics. “As Agents are a brand’s front-line representatives and the connections they build with individual users extends to customer retention and revenue enhancement.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 20, 2021

” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized contact center, business processing, and technology outsourcing solutions to clients around the world.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Social Media Support. Like the other channels on the list, there are a few cons to social media support.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

DECEMBER 10, 2020

Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. People interact with each other on social media, so it stands to reason that this will expand to business relationships, too. Service today is a crucial point of differentiation. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

JUNE 12, 2020

Responding to a call while commenting on social media posts are common tasks in customer support. Knowing how to deliver support through chat or email differs from social media. Agents who are not adept in handling social media, email, and chat may become overwhelmed. Add Variety to Agents’ Work.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 6, 2020

Your target audience must be able to connect with your brand. The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. In this digital age of social media and company reviews, word can spread quickly about a business. Increase Sales. About GlowTouch.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

APRIL 2, 2021

Jochem has made this information easily accessible through the company’s website and social media channels. There is an element of truth in that, but it barely scratches the surface of all that happens within a contact center. Connected Cars: How Their Evolution Impacts Consumers & Businesses.

e-support 52

e-support Contact Center Return on Investment Trends 52