GlowTouch

OCTOBER 16, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. How to Approach Customer Support. Email support is also more time consuming than chatbots or phone support. Their concerns must be a top priority.

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GlowTouch

DECEMBER 10, 2020

If you do not have some means of interpreting the data that is collected, how can you possibly have any insight into what your customers are thinking or want? AI is not confined to chatbots or other self-service tools, though those are popular with some people. How to Select the Right Customer Support Channels for Your Company.

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GlowTouch

JULY 10, 2020

With support agents spending an estimated 90% of their time constantly repeating the same answers to commonly asked questions, the live chat option is a wonderful way to enable such basic support without eating up all of the agent’s time on “assembly line” phone calls. Reduced Costs. Tonya Morgan.

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GlowTouch

APRIL 28, 2020

This is where a chatbot can be a huge difference-maker. Most bots can be programmed to handle basic customer support inquiries, and even routine transactions. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan.

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GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. When investing in customer support tools for your agents, there are several features to consider.

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GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Use Canned Messages Responsibly. Tonya Morgan.

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Magellan Solutions

FEBRUARY 24, 2022

So it’s up to you to figure out how to measure them. How Much Do Companies Pay For Leads? It’s best to choose companies that know how to balance quantity and quality. Chatbots can successfully solve 80% of customer problems . But Chatbots can be used to get specific information from leads as well.

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