SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” You only require a minimal effort to build a survey because the builder itself is intuitive and helps speed up the process. .

Comparison 52

Comparison Survey Net Promoter Score Tools 52

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business. How do you think we can make CX initiatives worth the cost and the effort?

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

PeopleMetrics

MAY 4, 2020

Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? Does Closing the Loop Pay?

Management 78

Management CEM Hotels Customer Centricity 78