How Can Law Firms Leverage Technology to Become More Customer-Centric?
CSM Magazine
JUNE 24, 2021
For some sectors, like retail, which has been customer-centric for years, this wasn’t a dramatic change. Rather, they think of being put on hold on the phone and about lawyers that only seem to care more about the cold hard facts of the case and less about how the client is feeling throughout what may be a distressing time of their life.
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