Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

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ViiBE Blog

APRIL 8, 2021

ViiBE’s expertise call routing management reduces call times and speeds up issue resolution by connecting callers to experts more quickly. Its virtual call center offers a more flexible solution than traditional call centers. ViiBE offers several solutions to make this happen.

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. With co-browsing, companies can give a customer experience close to in-person retail while the customer shops from the comfort of their own home. The benefits of cloud-based contact center solutions.

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Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE makes follow-up easy by tracking metrics like first call resolution and by storing multiple calls to the same customer under a single ticket. How to enhance customer self-service.

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ViiBE Blog

JANUARY 22, 2021

Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

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Magellan Solutions

JULY 27, 2021

Industries that opt for a multilingual virtual call center. One of the major industries that engage the entire world, and every common man, is the industry of online retail or online shopping. Are you wondering whether it is necessary for all companies to be multilingual in terms of customer support?

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